Frequently Asked Questions

We are targeting full restoration by February 1, 2026, at 8:00 AM (GMT+7). You can see the live countdown timer on our homepage for the exact estimated time. We will provide updates if this timeline changes.

During maintenance, you can access static information pages, contact our support team via phone or email, browse general information and resources, and subscribe for update notifications. Interactive services like user portals and online forms are temporarily unavailable.

We are implementing critical infrastructure upgrades including security enhancements, performance optimizations, database improvements, accessibility updates, and system modernization. These improvements will result in faster performance, stronger security, and better user experience.

No. All data is securely backed up and will remain safe throughout the maintenance period. This maintenance is focused on infrastructure improvements and will not impact stored information. We follow industry best practices for data protection during system updates.

You can reach our support team by phone at +061-231-2508 or by email at [email protected]. Our office hours are Monday through Friday, 9:00 AM to 5:00 PM EST. We aim to respond to email inquiries within 1-2 business days.

Online forms are temporarily unavailable during maintenance. However, you can submit requests via email at [email protected] or by contacting us by phone. Our team will process these requests and respond promptly.

The homepage displays current maintenance status and progress. You can also subscribe to email updates using the form on the homepage, or follow our social media channels for real-time announcements.

For urgent matters, please call our support line at +061-231-2508 during business hours. If calling outside business hours, leave a detailed message and we will return your call on the next business day. For critical emergencies, follow the instructions in our automated phone system.

You can learn about our services on the Services page. For specific inquiries, contact us by phone or email, and our team will provide detailed information tailored to your needs.

Yes. We are committed to providing accessible services to all individuals regardless of background or circumstance. Our current maintenance includes accessibility improvements to ensure WCAG 2.1 compliance. If you require accommodations, please contact us to discuss your needs.

Fee structures vary by service type. Many of our information and support services are provided at no cost. For specific programs or specialized services, fees may apply. Contact us for detailed information about any specific service.

We aim to respond to all inquiries within 1-2 business days. Phone calls are typically answered immediately during business hours. Complex inquiries may require additional time for thorough research and response.

Editions Gunten � Publishing House & Literary Works supports all modern browsers including Chrome, Firefox, Safari, and Edge (latest two versions). For the best experience, please ensure your browser is up to date.

Yes. Editions Gunten � Publishing House & Literary Works is fully responsive and optimized for mobile devices, tablets, and desktops. All pages adapt to your screen size for optimal viewing and navigation.

Editions Gunten � Publishing House & Literary Works includes skip navigation links, keyboard navigation support, screen reader compatibility, high contrast support, adjustable text sizes, and ARIA labels. We continuously work to improve accessibility and welcome feedback.

Try refreshing the page or clearing your browser cache first. If the problem persists, contact our support team with details about the issue, including your browser type and version, device information, and steps to reproduce the problem.